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Viva Maia

You&apos;re eligible to exchange a product provided it hasn&apos;t been opened. Due to health protection and hygiene regulations outlined in the EU Consumer Protection Directive, opened or used products are not eligible for return or exchange. This policy ensures the safety and satisfaction of all our customers.Exchanging a product involves two additional shipments: one to return the original product and another to send the new product. Unfortunately, we must charge for both of these shipments, according to the shipping costs per region:<ul><li>&#x1F1E9;&#x1F1EA; Germany: 2 times 4,99 &#x20AC;</li><li>&#x1F1E8;&#x1F1ED; Switzerland: 2 times 13,99 CHF</li><li>&#x1F1E6;&#x1F1F9; Austria: 2 times 9,99 &#x20AC;</li><li>&#x1F1EA;&#x1F1F8; Spain: 2 times 4,99 &#x20AC;</li><li>&#x1F1F3;&#x1F1F1; Netherlands: 2 times 10,99 &#x20AC;</li><li>&#x1F1EA;&#x1F1FA; Other European Union: 2 times 11,99 &#x20AC;</li><li>&#x1F1EC;&#x1F1E7; United Kingdom: 2 times 11,99 &#x20AC;</li></ul>This ensures that we can manage the exchange process efficiently while maintaining our commitment to health and safety standards.

You're eligible to exchange a product provided it hasn't been opened. Due to health protection and hygiene regulations outlined in the EU Consumer Protection Directive, opened or used products are not eligible for return or exchange. This policy ensu

Can I exchange a product if I'm not satisfied?

Returns

My discount code/voucher/gift card doesn't work

How do I place an order?

Can I modify or cancel my order after it's been placed?

What payment methods do you accept?

Is it safe to use my credit card on your website?

How do I get a discount code?

When are the products back in stock?

Ordering

Do you offer free shipping?

How can I track my order?

Where can I find the current delivery times for my product?

Can I change my shipping address after I have placed my order?

What can I do if my order has not arrived within the specified time frame?

What are your shipping terms?

Which countries does Viva Maia deliver to?

What shipping options do you offer?

Do I have to pay customs fees for my order?

Are there any shipping restrictions I should be aware of?

Shipping

I want to return my goods

How do I return a product?

I received damaged goods, what can I do?

Will I be refunded the shipping costs for returning an item?

How will I receive my refund?

Bars overview

Clarifying Mask - Tepezcohuite & Arcilla

What skin routines do you offer?

How do I use the bars?

Can I remove eye makeup with the cleansing bars?

How do I use the M-Beauty Must Haves for my skin type?

How do I use toner and serum?

How do I use the Mexican Skincare Bestseller Set?

How do I remove waterproof makeup?

How do I use the Removing Balm – Mamey, Guayaba & Aguacate?

Which follow-up products are recommended after cleansing?

When do I use the cleansing bar correctly?

What is the best way to store the cleansing bars?

Can I also use the eyebrow set for my eyelashes?

Can I use multiple bars in a row?

Can I use your bars but a different cream and serum?

Is there an eye cream or product specifically for the area around the eyes?

Product instructions

Are Viva Maia products comedogenic?

My voucher code doesn't work

Why are the bars more expensive than regular soaps?

How quickly can I expect visible results?

Why does the Bugambilia Bar look so dark and not pink?

Tepezcohuite Studies

I think I received the wrong product?

How do I find the right product for me?

Are the products also suitable for pregnant women and women who are breastfeeding?

General questions

Tepezcohuite

Plant-based vitamin E

Plant-based hyaluronic acid

Chicalote

Calendula & Cempasúchil

Bugambilia

Essential oils

Agave

Ingredients

What helps against pigment spots?

What helps against Keratosis Pilaris and Neurodermatitis?

My skin reacts sensitively to your product(s)

Do I need a moisturizer if I use toner and serum? If so, which one?

Pimples & Blackheads

Acne

Fine lines and wrinkles

Dry, flaky skin

Sensitive, irritated skin

Couperose & Rosacea

What helps to treat psoriasis?

Body acne & pimples

Blemished, sensitive skin

Hormonal acne

Skin concerns

Are your products vegan?

Are your products cruelty-free?

Where can I find out more about the product’s active ingredients?

How are your products climate sustainable?

Do you source ingredients sustainably?

Is the packaging material sustainable?

How sustainable is the manufacturing and shipping process?

Sustainability

Can I exchange a product if I'm not satisfied?Updated 2 months ago