We are extremely confident that you will be satisfied with our Viva Maia products. If you still decide to return the unused and unopened goods, in addition to the statutory right of withdrawal, we grant you a voluntary right of return of a total of 2
To initiate a return, please reach out to us at [email protected], and we'll provide you with a return label. Simply pack the items you're returning in a cardboard box, attach the return label clearly on the outside, and drop it off at a shop as i
We are very sorry that you received damaged goods. Unfortunately, damage can occur during delivery and we cannot avoid it. Please write to us immediately at [email protected] and send us photos of the damaged products. We will then take care of it
You're eligible to exchange a product provided it hasn't been opened. Due to health protection and hygiene regulations outlined in the EU Consumer Protection Directive, opened or used products are not eligible for return or exchange. This policy ensu
According to German law, you will not be charged for the shipping costs of returning items. However, as outlined in our return policy, you may still incur return costs. This means while the initial shipping costs for sending items back are covered, o
Your refund will be processed using the original payment method you used for the purchase. This ensures a straightforward and secure return of funds to you.