Do you offer free shipping?
We offer free shipping in a few regions:. Unfortunately, we cannot offer free shipping to other EU countries and Switzerland at the moment. For more details on our shipping policies, please visit our Shipping Page.
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Shipping
How can I track my order?
As soon as your order is ready for shipping, you will receive a shipping confirmation by email. This also contains a tracking code that you can use to track the delivery of your package. Please also check your spam folder. At the moment, many product
Where can I find the current delivery times for my product?
Our products come fresh from Mexico and are then moved to our warehouse in Germany. We strive to ship orders as quickly as possible. If you place your order before noon, we usually ship it the same day. For orders placed later, over 98% are shipped t
Can I change my shipping address after I have placed my order?
Unfortunately, you usually cannot change the shipping address yourself afterwards. In this case, please send us an email to [email protected] as soon as possible. We will then check what we can do for you.
What can I do if my order has not arrived within the specified time frame?
If your package has been sent and you have received a tracking link, please check the tracking information to see if your address has been entered correctly or if the package is still being delivered. Sometimes it also happens that the package has be
What are your shipping terms?
Shipping terms by country or region:. 🇩🇪 Germany. Default 2-4 business daysShipping costs up to 50 €: 4.99 €Shipping costs from 50 €: 0 €. 🇨🇠Switzerland. Standard International 5-8 business daysShipping costs up to 40 CHF: 13.99 CHFShipping cost
Which countries does Viva Maia deliver to?
We currently deliver to all EU countries and Switzerland.
What shipping options do you offer?
We select carriers based on package size, weight, and destination country to ensure the fastest and safest delivery. In most cases, there will be only one shipping method available. This is because we've optimized and automated the carrier selection
Do I have to pay customs fees for my order?
Switzerland - If you order from Switzerland, you do not have to pay any customs fees. We handle customs clearance and then hand over the shipments to the Swiss Post. Don't be surprised, your tracking link only comes once the goods have gone through c
Are there any shipping restrictions I should be aware of?
Apart from the shipping country, we don't have any shipping restrictions. Our products are safe for transport and are carefully packaged to ensure they reach you in perfect condition. So, rest assured, there's no need to worry.Additionally, we offer